Quality Assurance

What are Australian Service Excellence Standards (ASES)

The Australian Service Excellence Standards (sometimes called ASES) are quality standards for the community services sector. In South Australia the standards are administered by the Department of Human Services (DHS). Community service organisations are assessed against the standards by a service provider they select from a panel appointed by the Department. The service providers charge fees for the assessment – there is information about the current fees on the Department’s website.

Achievement of the standards can be at the Certificate level (the first level) or the Award level. Organisations must achieve accreditation at the Certificate level before they seek accreditation at the Award level. Accreditation is for a period of three years.

We have prepared a wide range of resources to help our members set up the policies, procedures and processes that will contribute to the achievement of the Australian Service Excellence Standards. Because there is a large number of documents we have prepared an Index of Contents to make it easier for you to find the document you are looking for. From the index you can identify the category that the document belongs to, then by clicking on the category name below you will open a folder which contains all of the documents in that category.

Click here for the Index of Contents

Click on the category names below to open the folder of documents for each category:

Communication

Consumer Outcomes

Financial and Contract Management

Governance

Partnerships

People

Planning

Service Outcomes

Further Information

The standards are based on seven principles. There is more detail about these on the DHS website.
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