Active listening, customer service, team work and conflict resolution may not be new concepts to you. These skills are often useful regardless of the work we do. In community development these skills assist with upholding and promoting the principles of social justice, empowerment, human rights and respect for diversity.
The course is self-paced. You can start and stop as you like – the system will remember your progress. To complete this course it will take you approximately one and a half (1.5) hours.
Once you have explored each of the topics, you will be asked to complete a short quiz to demonstrate your knowledge. You must receive a score of 80% or more to receive your certificate. You can reattempt the quiz as many times necessary to receive this score.
Extend Your Learning
‘Extend Your Learning’ and ‘Further Resources’ are optional. They have been provided for select topics to expand your knowledge if you have an interest in that topic. The time spent exploring these resources is not included in the approximate time to complete the course. There will not be questions in the quiz regarding these resources.
A Moment of Reflection...
Most topics will ask you to consider some questions and share your answers with fellow learners. You can share your answers by leaving a comment in the section at the bottom of the relevant page.
To practice, add a comment at the bottom of this page with your first name and reason for learning about this topic. Read through some of the other comments to see who else has accessed the course.