Frontline Communication in Community Development Review Quiz

What are the three elements of communication that help us to send and receive messages? (pick three)

Which of the below could be considered active listening techniques?

The following questions ask for the same information. Select the answer which is an OPEN question.

Match the words below with their definitions.

A colleague is quite shaken by a difficult conversation they had with a client.

Select your validating response from below:

If somebody experiences a barrier to communication it is solely their responsibility to solve the issue.

Listening without judgement and providing validation _________ community development principles. (select that answer that accurately fills in the blank)

Select the characteristics below that are most likely to improve performance for a team: (select four)

Select the benefits below that you may see from reflective practice: (select all that apply)

Arrange the group norm stages according to the order that they are usually expected to occur: